I want to ask you questions with respect to the initial decisions they made and how many were overturned.
In the 2014-15 fiscal year, 35% of initial decisions were overturned by the department at the reconsideration stage, and a further 67% of appeals were overturned by the tribunal.
It occurs to me that there is a problem internally. If you're always overturning decisions made at the outset at that high a rate, there should be concern. What have you done to alleviate that concern, to address this?