Thank you, Mr. Chair.
My question is for Mr. Shugart. While CPPD benefits are important to all recipients, they are particularly important to those with terminal illnesses or grave conditions. As a member of Parliament who deals with those people who walk into my office, and as a person who has worked in a constituency office for a long time, I have dealt with this on a daily basis. It concerns me a lot.
You recognized this by promising a higher service standard, yet, unfortunately, you are falling well short of meeting it. According to the AG's report, as indicated in paragraph 6.53, only 59% of applicants with grave conditions are being processed within your 30-day service period. It even trends down for those with terminal illnesses, with just 7% processed within the promised 48 hours.
Your response, in paragraph 6.55, says:
Employment and Social Development Canada will complete the review of the service standards and develop an implementation plan, which will include mechanisms for monitoring and reporting on these standards by March 2016.
What did you achieve by March 2016, and how are you going to move these performance numbers up?