In terms of the performance standards on the delivering of passports within the 20-day standard, there is variation amongst our missions abroad. We've seen that the way we had resourced and staffed those missions was not agile enough to take into account the surges we saw. We know that with the introduction of the 10-year passport there now will be periodic peaks and valleys in passport demand abroad, and we have to adjust.
We've begun to already adjust our resourcing system so that we can respond with additional surge capacity. We're moving to a multi-year agreement with IRCC that will allow us to put in place longer-term resources to adapt to peaks and valleys, with surge capacity for summer staffing and other peak travel periods when we know that passport demand is going to surge.
In some missions they had enough capacity to redirect to try to absorb, and in some cases they moved that capacity from other types of services that they might have been providing. What we found in general is that it was more difficult abroad to have enough flexibility because of trying to find bilingual, trained people to deliver passport services, which are so important and need to be done in a rigorous way. We've put in place a new system to try to do that because we know that from now on, apart from eTA, there are going to be fluctuations in demand and our system needs to be more flexible.