We are consistently using, at multiple points through the year, a resourcing model that we have that measures different kinds of demand and service standards and reallocates surge resources to those locations to try to meet increases in demand. That isn't just in the extreme cases like in an emergency crisis response where we have a dedicated core of responders, but also for more mundane types of surges related to particular travel patterns.
What the Auditor General has pointed out to us is that our resourcing model needs probably better quality data in many cases to be able to accurately measure that kind of performance target and make sure that we are providing resources where they are necessary. As a result, we're going to be revisiting that resourcing model and looking at more sophisticated indicators and tracking better quality data, and part of that is training. It's about communicating with our officers the importance not just of assisting that Canadian who desperately needs help, but in recording all the steps that were taken to do that.