That's a great question, because again it gives us an opportunity to reinforce a couple of pointers here. You're absolutely right that individuals in distress don't always know what the right avenue is, and the truth is that we are not always immediately informed.
Members of Parliament, as in the case that you give, Chair, are very well aware. Typically, at both constituency and Ottawa levels, staff in the offices of members of Parliament know about our emergency watch centre and so on. That contact is often made, but often not in the first instance.
Heather, maybe you could give a quick summary of what happens when that call comes in.