I think that, as the Auditor General said, we accept that finding, and in our management plan, we are putting in place measures to correct that.
I think the issue of performance data is one that is fairly widespread across government. I think it's a general problem that we have of focusing on doing the task and neglecting the data systems that will allow us to track and know with precision how well we are doing. It frequently takes the Auditor General and his team to bring this to our attention in precise areas.
That, Chair and members of the committee, is not an excuse. I think it is an explanation of a tendency across government departments. Resources typically go to addressing increases in volumes.
One of the concerns that was expressed was that we have not, more recently, reviewed the service standards so that they are in line with reasonable measures of performance, and we have committed to adjusting that as well.