Chair, I can reassure the honourable member that this is not the intent. The point of that is the observation in the audit that those service standards have not been reviewed. We completely accept the important recommendation on documenting these visits. Again, it is by no means an excuse or evasion of that recommendation to highlight that the lack of documentation does not mean that efforts were not made by consular officials. It means that it isn't documented. That's why we need to do a better job across the board of documentation.
The point about the service standards is to have greater precision and realism on the circumstances. Those service standards need to be more reflective of the environment where we are operating so that in the future, as we are better able to track our performance, a future auditor general and auditors will not say, “There continues to be a gap between your service standard and performance.” It is not lowering the denominator to an easier level. It is being more precise about the circumstances in countries to ensure that the service standards are precise and relevant to the circumstances.