Thank you for your question.
I'll let Ms. Jeffrey comment, but, first, I will say that our consular officers' training is the most important and most efficient way to improve that aspect of their performance. I was about to use the word “culture”. It is a cultural issue insofar as we need to improve the discipline needed for preparing documents and evidence from the files, and all the other things we just talked about. I don't think that the cultural issue extends to the commitment of our consular officers, consular managers and heads of mission around the world, or to the way Canadians are provided with the most efficient services possible in specific circumstances.
In a few weeks—a few days, actually—one of my colleagues and I will personally meet with the members of the consular team here in Ottawa. I will encourage them to talk about their experiences, the internal challenges, the demands, the trends, all of their concerns, actually.
I have no doubt that our consular officers are committed to providing the best possible service. We have to give them the necessary tools, whether through communication or through training for prison visits, for example. We must help them provide the most admirable service possible.