Thank you, Mr. Chairman. I promise not to drag this on too long. I just want to get a couple of things on the record.
First of all, I want to thank the committee for the kind words about the public service, and also for your interest. I think there's a genuine interest around this table in making Canada's governance better, and you play a very important role there. I acknowledge that, and I actually welcome the opportunity to have exchanges with you. I will come back as often as you want and at any time you want if you want to pursue the issues around how to make an excellent public service even better.
I would commend to you to pay attention to the issues of incentives and disincentives within which people operate. I think that is the key.
I also just want to be very clear, because things get quoted and put onto videos and spread around. There was testimony of a public servant put into an attack ad last week, which troubles me, so I want to be very clear and on the record: I am not saying the public service culture is perfect. I've said on very many occasions that it can be improved, that we are risk-averse, we are process-driven and rules-driven. We need to be more nimble. We need to be more creative. We need to be more assertive.
What I take issue with is the insinuation that it is a generalized broken culture, which implies a generalized broken public service, and I have to contest that.
The picture of the public service that comes out from these kinds of exchanges and commentary, and from experts and media and otherwise, sends the public service mixed signals. We're told that we're intransigent and unco-operative, but we're also told we're too obedient to our ministers. You get the Sir Humphrey caricature of the puppet master who's manipulating ministers and running the town, and then we're told that we're too compliant and puppets of the political side and PMO. We're told that we're careless with public money and building empires without regard to costs, and then we're told that we're overzealous in staying on budget and too timid in asking for new resources. It's a confusing set of signals that the public service receives. It's a kind of Schrödinger's public service: what happens when you open the box?
My advice is where I started, which is be very careful on the diagnosis before you start prescribing remedies. I think you can be led into mistaken diagnoses very easily. There are a lot of governance quacks out there. I think it's important to listen carefully to people with some expertise in governance, in running organizations, in organizational culture and behaviour, and apply them to the public service context. You have my full co-operation and commitment to work with you on that.
The last point is about the role of this committee. You play a hugely important role in the feedback loop to a better public service. I would encourage you to create a culture at this committee where it is possible to disagree with the Auditor General, to challenge the analysis, challenge the conclusions and the opinions. We have been trained over a decade or more that the only acceptable response to an Auditor General chapter is “We agree”, and then you play with the margins of “We agree, but” and try to get some other issue in. It should be okay to challenge the analysis and the findings of the Auditor General. It will make for a healthier, richer debate and a much better sense of solutions and so on.
I hope that I'm not in too much trouble for disagreeing with the findings of the Auditor General. I don't think it was an incomprehensible failure. I think it was comprehensible and I don't think we have a broken culture.
Thank you.