To reassure you, I will tell you that we have already put into practice the lessons learned from this experience. I think that, as public servants, and particularly as deputy ministers, if we think we need certain investments to carry out a project, our role is to defend that need. Phoenix's experience is unfortunate, but I think it will serve us in the future. If we don't learn from Phoenix, we won't have learned anything.
At Public Services and Procurement Canada, we are putting the necessary measures in place. We know it's important to take the time to plan investments well and not cut projects. We have already put that in place.
As I said earlier, we are transforming the organization to change the way we serve the public, to change the way we work and to green the way we work.
When it comes to cultural transformation, whatever the process, we need to create environments where people feel they have permission to report problems. I absolutely agree with the scenario you describe: I would expect my employees to tell me about it.