It's the same message I often repeat: the importance of focusing on objectives and results. Of course, I understand and agree that federal public servants take their work seriously. They work very hard for Canadians.
However, it is also important that the government create a culture that will help them do their jobs properly. The issue is the same, because all the rules from recent years are still in place. They are the reason why it was possible to have an incomprehensible failure like Phoenix.
Answering your question by saying that it is important to have other rules and policies is not enough. I think it's important to look at the current culture and see whether there are changes to be made to it.