Mr. Chair, what we found was that it was just the way the data was handled. I think the best example in the citizenship program was that we selected a sample of 150 addresses, because again, for somebody to become a citizen, they first have to be a permanent resident in Canada and they have to be able to prove they've been a permanent resident for a sufficient period of time.
Some people don't meet the permanent residency requirements. They may provide a false address or try to give an address that isn't in Canada. Address is important in making sure Citizenship Canada has the addresses correctly captured, so they can determine whether multiple people are giving the same address, which would be an indication that perhaps there's a problem. We went in and took a sample of 150 addresses and found there were duplicates existing in the system for 102 of those 150 addresses. One address existed in the system in 13 different ways. Departments are always going to say, “If we had a new system, we could manage.“