I can't speak to what any of these particular projects have put in place. We haven't gone to do an audit on them to sort that out. Certainly I think those are the right questions for each of the departments that are responsible for these types of large projects: How are they making sure that the project is going to work? Do they have ways of rolling out the projects using pilot projects, and all of those things that were not used in Phoenix? Are all of those steps in place?
You can never guarantee that there will not be a failure when you're dealing with 30 IT systems, but I think they need to make sure that they manage all of these systems appropriately and get them implemented appropriately. If there is a system that is going to be problematic, they need to identify that before it gets put in place and into production and before it is being used widely.
Obviously, it's okay to put in place some pilot projects and learn from that, but what they did with Phoenix was put the whole project in place without its being properly tested and without a pilot project. They need to make sure that this doesn't happen on any of these projects.