That leads me to my next point. Going back to strictly business and customer service, ultimately you have customers. If we were to look at just the customer side of it, you are falling below in the customer service side of it in terms of the relevance or the importance that your customers are placing on your reports. I think that a better understanding of what your customers are looking for is very important, as is spending the time organizationally to be able to develop that. It is also important to develop that skill set internally, to be able to go in and actually extrapolate that information and build that relationship with your customers.
Is there a penalty for non-compliance by your customers? You provide a report, you audit an organization or department and, in your own words, you follow up from time to time. Having one to three years gives any organization the time to choose whether they will follow up or not or act on your recommendations. What is the penalty for non-compliance?