It is a challenge for us to ensure that the message sent to our 40,000 employees is clear and consistent throughout the organization. I spent a lot of time talking to everyone in every corner of the country to make sure the message was clear. It is important that Canadians have confidence in the system and that we apply our rules or guides consistently. This is very important to me.
I put a little emphasis on the service culture within the agency, even with regard to auditors. It is certainly important to maintain people's trust in the agency, but it is equally important to have good relations with taxpayers from the outset and to discuss with them to raise their awareness. If we don't reach an agreement, we'll have to strengthen our practices in this area.
It is important for us to communicate the changes to public servants and to act on the Auditor General's recommendations, which we have accepted and on which we agree.
Ted, is there anything else you want to add?