I don't want to quibble, but I would say that the tense is important. It is an absolutely valid question, why were staff not given the appropriate training, but it wouldn't be accurate anymore to say why are staff not being given this adequate training, because this is something that we have worked very hard to correct. I'd invite Heather to elaborate a little bit on our training program.
On February 26th, 2019. See this statement in context.