Okay, thank you.
On the call centres, is the government—any government, the current or the previous government—setting up unrealistic expectations in terms of meeting service standards?
I want to know how much the role of Shared Services played in not addressing the entire 221 call centres. During the last five years or so, they have upgraded only three of the 221. How much did that play a role in the current low quality of service being provided to Canadians?