The department will obviously be able to give you more details, more specifics, but that's a project under Shared Services Canada, which was tasked to modernize 221 call centres. They started about five or six years ago. They realized that the task at hand was more complex technology-wise and more costly, and they managed to modernize eight of the 221 call centres. What we noted in the report—and we made a recommendation on it—is that there's no plan for the remaining 213, so they need to come up with a plan to modernize those call centres.
On May 9th, 2019. See this statement in context.