I hear you. I'm trying to be fair-minded about it, but again, it's your number, your system. If you need to put in factors that make a more realistic number, that's fine, but it doesn't make a whole lot of sense to create a measurement, consistently fail in that measurement, and then come up with excuses as to why. I'd rather see a number that's more accurate—maybe 7%—and would be easier to manage. I'm having a real difficulty when you set a standard and don't meet it and then come in and tell me why the number is not as effective as it looks on paper.
