I hear you. I'm trying to be fair-minded about it, but again, it's your number, your system. If you need to put in factors that make a more realistic number, that's fine, but it doesn't make a whole lot of sense to create a measurement, consistently fail in that measurement, and then come up with excuses as to why. I'd rather see a number that's more accurate—maybe 7%—and would be easier to manage. I'm having a real difficulty when you set a standard and don't meet it and then come in and tell me why the number is not as effective as it looks on paper.
On May 16th, 2019. See this statement in context.