I understand and I commend you for doing that, but just the very simple example mentioned in one of the previous Auditor General reports about citizenship, specifically about refugee claimants, was the identification of people. You don't have a standardized form for people to enter the last name, the middle name and the first name. It's not the same throughout, so you get this confusion of names.
Like Mr. Christopherson, I have people in my office every single week who have issues with IRB. It's heart-wrenching, because we can't really help them to resolve the issues, and I'm not even touching on the security aspect. Some are things that seem so basic.
That's another thing. How difficult is it to put a birthdate down?