Effective in this last year, as we've come together, we've put a number of processes in place. I can't answer to the past, but I can tell you that we are seized with it.
I'll give you another example. We launched a pilot, which is the ICAC that I referred to. One of the reasons that we wanted this pilot was that we needed to see in practical terms what the pain points were—what duplication pieces we were experiencing and what roadblocks were we creating that are impacting the work of Richard and his area.
We did that because we needed to see that to inform what was going to happen with the IT process as well.