We would work with our colleagues at Shared Services Canada to set the strategy—the architecture—as well as work with client departments that, as you heard, have different needs, depending on the different call centres. We would work on service standards, which is something they were actively doing in the refresh of our new digital policy, and then make sure that our colleagues at Shared Services Canada get the support they need to implement the directive.
On May 30th, 2019. See this statement in context.