Other countries have moved to digital-only service delivery. We are not those countries and we appreciate that. I think the Treasury Board policies that we're putting out, if all goes well in June, our new revised policies on services and digital, will take into account the fact that we do not want to leave anyone behind. It is about creating the best service opportunity for every Canadian. We are looking at an omni-channel service approach moving forward, which means multiple service channels. We will be guided by the digital standards that effectively could be service standards as well, so we do have some clear direction on that.
On May 30th, 2019. See this statement in context.