I'm planting a seed in the garden. I like to know how things are going elsewhere to see if we really are all that late and careless.
According to the Auditor General's report, Veterans Affairs Canada is the champion for call centres. Again, the criticism was made that we should have a standard that may not be higher, but that compares to... In fact, I'm not sure what we're up against. Five minutes to answer the calls, I think that's great in 2019.
According to the figures provided in the tables in your report, I understand that 32% of callers hang up in 30 seconds. I wonder what advice these people could give us or the consultation we could conduct to determine the standard that should apply to veterans' calls, for example.