Good morning, everyone. This is meeting number 140 of the Standing Committee on Public Accounts for Thursday, May 30, 2019.
I would like to remind colleagues and guests at this committee today that we are being televised, so please, if you wouldn't mind—especially those in the audience as well—could you mute your phones? It would cause less disruption. Thank you.
We're here today in consideration of report 1, “Call Centres”, of the 2019 spring reports of the Auditor General of Canada.
We're pleased this morning to welcome many guests. First of all, from the Office of the Auditor General, we have Mr. Sylvain Ricard, our interim Auditor General of Canada, and Jean Goulet, principal. From the Treasury Board Secretariat, we have Mr. Alex Benay, chief information officer of the Government of Canada. From the Department of Employment and Social Development, we have Graham Flack, deputy minister of employment and social development, and Ms. Leslie MacLean, senior associate deputy minister of employment and social development and chief operating officer for Service Canada.
From the Department of Citizenship and Immigration, we have Ms. Lori MacDonald, acting deputy minister, and Harpreet Kochhar, assistant deputy minister, operations. From the Department of Veterans Affairs, we have General Walter Natynczyk, deputy minister. I'm glad to see that you made it here and your driver got you here safe and sound. We also have Michel Doiron, assistant deputy minister, service delivery. Last, from Shared Services Canada, we have Paul Glover, president, and Raj Thuppal, assistant deputy minister, networks, security and digital services.
We have a number of people to hear from first, but the one we always like hearing from before everyone else is our Auditor General.
Mr. Ricard, please.