I'll talk about the appeals function first.
Obviously, the Auditor General came through and gave us a snapshot. We agreed with the recommendations that were made, so we have something to do.
I outlined the more agency-wide activities that we're going to be doing. We're going to be improving our processes. We're going to tackle the backlog. We're going to be learning from what we do.
The other thing I didn't really mention, which is important, is that Mireille has done some reorganization within her group to make sure that she and her team are well set up to deliver on this challenge. That's a part of it. Again, I have to say that when I met with the people in our appeals operations across the country, they were ready to do this. They want to be providing this good service to Canadians, so I hope we've given them the organizational structure to do so. We'll give them the tools to do it. We're going to get better data to be able to measure how we're doing. We're going to communicate with Canadians. People will be holding our feet to the fire.
I think we have the pieces in place to do that, but I agree with you. I have run enough organizations to know that this is a big job, and we'll have to stay at it.
We'll probably take a little bit longer than we would like to, but we're going to push it as aggressively as we can. We have a board of management at CRA as well that is pushing us in this domain, so I have more than enough people looking out for how well we're doing on this front.
I'm quite confident that we're going to see some improvements, and if people are realistic about how quickly we can actually do things, I think we'll be able to get ourselves back on track.