That's good to hear. Hopefully that falls along the theme of the customer service aspect, too, because it seems that a large part of this report is based on a lack of customer service from your agency. Again, we heard my colleague read some emails. These are probably pretty stressful situations for families, not only in his riding but across the country.
Does looking at the processes in other countries and agencies extend to ensuring that there is none of the malicious aggression from the phone agents that appears to be a bit of a theme, as we've been hearing?