Thank you.
We know that your clients are the taxpayers, so eventually, in a business sense, if we build a good relationship with the clients, the operation will be more efficient and the investment will be less, rather than just changing course.
How happy are you, being on the job for a few months, with the culture of CRA? I heard the minister claim that it will be a client-friendly agency, but the letters keep coming our way, and we keep hearing the negatives. I hope that a change of culture will help the business to prosper and be less costly. The return on the investment will be much quicker, and people will be less hassled.
Can you comment on that?