Mr. Chair, if I may, this industry that we're in actually lends itself very well to measurement and is very precise once you understand everything you're dealing with.
Our dilemma is, and again, this is very typical of the industry, when you come into this kind of situation, there often isn't a baseline. The organization spent two years learning what it had and two years developing a plan. In the dynamic nature of the IT industry, it's very common to come in two to three years into it and say, “Okay, the world has changed again. We need to revise our plan.” We're at that point right now.