The problems we found in the course of this audit could have just been the case of people not doing what they were supposed to do, or there could be other reasons that the controls were not followed. Fundamentally, our message is that the department needs to make sure these controls are followed. That's not just to make sure that only people and goods can come into the country that should come into the country, but it's also to make sure that they have an environment that protects their border service officers, the folks who work in the missions, and those types of things. The controls are important not just to make sure the rules are followed, but also to protect the people who are on the front line making these decisions.
A type of problem we found, for example, as I mentioned earlier, is the 300,000 vehicles that entered into Canada without the border service officers collecting information they should have collected about who was actually in those vehicles. They know those vehicles came into the country, they have the licence plates recorded, but they didn't collect the information about who was in them. That was a problem.