If the Auditor General hadn't come out with this report, it seems to me that you wouldn't have done anything. It seems to me, also, that 65% should have said to somebody in management that we have a problem here. Please, I understand what you're doing to correct it—I get that—and you acknowledged it was a problem, but help me understand. How did you get to this problem? How could it be that 65% were not following one of the basic requirements, yet until the Auditor General did his report, you were just merrily going along?
On October 31st, 2017. See this statement in context.