If I can just follow up on these tables—and these are very self-explanatory—one has the question of “When will the interest begin to be charged on my 2015 initial assessment?” That question has a direct monetary impact on the person who is asking the question. The incorrect response rate was 84%, meaning 16% of the time the person gave the right answer—which was May 2—or referred to somebody else. Somebody was given a wrong answer 84% of the time, and that has a monetary impact on them.
What happens when the person starts being charged interest, let's say, prior to what he or she was told in a phone call? How do we know? You've taken these notes and put this into a report because it was an audit, but when Joe Blow or Joanne on the street calls and gets an answer and then gets charged prematurely, how do they fight this? How do they deal with the government?