Thank you for your question.
I want to begin by reiterating that everyone is affected by the implementation of Phoenix. It is actually even difficult for us to imagine to what extent people are affected. We receive questions, comments and messages on this issue every day. I can tell you that, last summer, the priority was really to pay people who had not been paid and the people who were going on maternity or disability leave. We had to establish priorities.
In my opening remarks, I said that we were lacking the capacity I feel we should have had for the transition, and that is why we had to choose. Of course, at that point, overpayments were not our priority. The priority was rather given to people who had not been paid. Of course, over time, overpayments are becoming an increasingly stressful issue for employees.
So we have implemented a process where, if the overpayment is more than 10%, we will not recover it unless we have negotiated an agreement with the employee. Cases where the system has not worked have been brought to our attention, but those are exceptions. The rule, in most cases, is that we will not recover the money until we have reached an agreement with employees, so as to ensure that they have received everything they were owed and have the means to repay us.