People had started leaving. People were already in other jobs. People were already ready to go. At the time, all the risks were assessed, everything that you raised with colleagues. We talked to the departments. They had less and less staff able to do pay, so all these things came into account in the decision, but I am convinced that if we had 700 people fully trained when we went live, we'd still have had efficiency issues, HR process issues, but people would not feel the pain the way they feel it today.
On November 28th, 2017. See this statement in context.