I think the thing we identified was that they didn't understand the size of the problem they were facing. They didn't recognize the size of the problem. I think perhaps the messaging was that they were going to be able to solve the problems with the system by October of 2016, and I think that was what they truly believed at the time. I think it was more of an issue that they didn't understand the size of what they were dealing with rather than anything else.
On November 28th, 2017. See this statement in context.