I should just say, first off, that we don't sit around and wait for an Auditor General's report to try to monitor what's happening, how it's going, or what's going on out there with access or quality. We have tests to see how the agents are doing. As I have said, they may not be as effective as they need to be and will be under the new technology. We noticed in 2015 that we had quite a restricted access to the phone lines. We put more money in—$50 million over four years—to hire more agents to improve accessibility.
With the technology we have, we are constantly trying to improve. I can assure you that going forward we will be transparent about what's happening, certainly on the accessibility side. On the accuracy side, we will be doing our work for sure, to ensure our agents are giving as accurate responses as possible.