I am not sure I understand your question.
It is important for those people to get the right information.
Your question about taxes and whether they paid too much or not enough is interesting.
In my opinion, providing information that is consistent with the law is important. That is why we will do many things to improve training and ensure that the right person gives those people the right answer, especially in the case of vulnerable people, you are right.
Having a good website with accurate information is important. On the other hand, many people would rather talk to an agent. That is an important issue for us and we will improve.