I don't understand one thing. The CRA has been around for a very long time. The taxpayers are finding this difficult on a daily basis. We know that. In fact, on CBC there was a report about Marica Peel. She has been fighting the CRA for three and a half years to show that she's a single mom. She said she has spent hours on the phone trying to get answers from the CRA. I don't know whether your agent on the phone told her that an official separation agreement is sufficient. She got it, but then after a month, the CRA told her that it was not going to work.
How is that? What are the options available to taxpayers who have been given an inaccurate response?