You failed. I'd like to hear you say that, rather than having you tell me you tried. Let's just be clear here, sir. With regard to the focus of the audit, paragraph 2.4 of the Auditor General's report states, “This audit focused on whether the Canada Revenue Agency’s call centres provided Canadian taxpayers with timely access to accurate information.” I remind you that this is number 6 in the bill of rights.
The conclusion, at page 17, states, “We concluded that the Canada Revenue Agency’s call centres did not provide taxpayers with timely access to call centre agents.”
Why do you tell me you're striving? You failed. I'd like to hear you say that.