Okay.
That is an important question for me. I think the federal government has many call centres across the country, with a great many public servants working there. That is why I would like to know to what extent Revenue Canada works with other departments, especially with deputy ministers, to see whether they can benefit from the services offered by other call centres. For various reasons, I think we too often work in isolation, within our own department.
For example, when we receive a report like this one from the Auditor General, we react by saying that we need new technology and additional resources in order to meet all the needs. Yet we should really have a better overview and check to see which departments offer call centre services. I am thinking of course of the 1 800 O-Canada line. That is an important call centre. In short, I wonder whether lessons can be gleaned from the other call centres.
Has that been done and, if not, will it be?