Yes. We developed a plan in 2017 with the agency on how to do this. The plan was going to be implemented on the IT platform that our third party provider has. It has taken some time, given the transformation project they're doing to improve service to students, and things had to be prioritized.
For example, as of November of last year, we had a virtual repayment counsellor on line. As my colleague indicated, there have been other tools added and we have a new release due in January. There are new tools to attempt to improve the literacy of students.
However, if I could just make a plea for those students who are on the repayment assistance program, I wouldn't want to leave folks with the impression that the reason they're on the program is because they're not financially literate. They're on the program because their income is under $25,000. Parliament said, if your income is under $25,000, we're going to help you by paying, if you need it, your interest.
I wouldn't want to leave the impression with the committee that our ultimate end goal is to hope that there is never anyone using the repayment assistance program, because we know in the dynamic economy we have that there are going to be individuals who aren't able to find jobs or who are ill.
I didn't want anyone to get—