When I think of the CBSA and CSC, these are organizations that have a lot of front-facing individuals who deal with the Canadian public and also people coming into this country, Canadians and non-Canadians. Obviously, I would think that many of these positions that these individuals occupy are very stressful positions. We always want to create an environment that is supportive to these individuals. These are my thoughts when reading over the report and the actions thereof.
Now I'd like to turn first to CBSA, then CSC. How do we improve these response rates, so people feel comfortable filling out these applications or answering these questions that are posed to the employees?