I can start.
First, I think it's important to understand the process. Initially when a complaint happens, there's an acknowledgement, obviously. The first thing that managers consider is whether there needs to be a separation of parties. Then there's an analysis and a decision point about whether or not it meets the definition. If it does not meet the definition, then it goes to an informal process to resolve.
In our case, of the 64 cases in the last two years, 7% were deemed to have been founded. That's at the final end of it. That's when the restoration process would begin.