You have to look at the whole picture in terms of the informal activities that are happening, as well as the formal. That gives you sort of the spectrum, for example, of what's going on. The sessions that were happening with my dedicated culture team are continuous engagement, so we've having a fairly good sense—even with our pulse surveys we are doing—of what the tone of the conversation and what the culture of the organization is.
You have to look at the entire spectrum of not just data, but subjective information that we're hearing from staff. People write me emails—