Basically, as we do our audits, as has been said, any opportunities we have to consider some of the observations we collect during the interviews are considered as evidence and also would be considered to be included in our report.
In this context, as Madam Gomez mentioned, we focused on the file review, as well as the survey. That's where the angle of this audit was. We did not look at individual, specific cases of how the complaint and why the complaint was made, but more on the specific process.