Commissioner Kelly, I have to share with you that I am challenged in the language of public service around acknowledging these systemic issues, but not necessarily having accountability.
It's alarming for me that if we can't make that assumption that flagging them as a corporate risk and taking action would have mitigated them, then what would give us the assurance from this audit, moving forward, that the steps that you're going to take would have an impact on changing the culture in a future tense?