Thank you, Madam Chair.
I have a question for Mr. Dompierre.
As you put it so well in your opening remarks, the first step in getting a complaint dealt with is to make the complaint. You also mentioned that problems with the initial assessment could lead to inconsistency in the decision-making process of dealing with complaints. I want to mention the numbers again, because they are rather alarming: at both the Canada Border Services Agency and Correctional Service Canada, two out of four employees had problems with respect to decisions made in processing complaints about harassment.
The figures for workplace violence complaints are also alarming. More than three out of four employees filed complaints. There's a real problem with the decision-making and complaint handling processes. You also mentioned that this could "...result in employee perception of bias and a loss of confidence in the process."
I am really wondering how employees can feel sufficiently confident to make a complaint when the decision-making process is undermined from the outset.