Thank you.
It's hard to believe it was 25 years ago that Allan Cutler first raised alarms about ad scams and bid rigging, and here we are, I think at a very important point in time, with the kind of spending we have in COVID.
Hopefully, through this committee, we can get at any of the shortcomings of this current program with some solid recommendations so that post-COVID, when we look back at this, we will have had a better and more fulsome program.
I want to go back to the deputy AG and talk about paragraph 4.48, where you stated:
We found that the Department provided no guidance to its communications advisors (for example, through manuals or training) on how to conduct reviews, including what criteria to apply and how to apply them, or on the requirement to document their analysis. In our view, this lack of guidance could lead to inconsistencies in how different communications advisors interpret and apply government advertising review criteria.
What is your response to that particular statement, knowing that post-COVID, we're going to have to look back on this? What would be your recommendations in terms of making sure there is a service standard across all departments?