I'll take an initial stab at this and then perhaps turn to Roch or Janine if they have additional pieces.
A year ago, the idea that we would not be in the office was just an impossibility. Frankly, 10 or 11 months ago it was still pretty frightening. We were scrambling to pressure Bell to give us more call lines and a variety of things like that. Our colleagues at Shared Services Canada were able to upgrade our laptops, find us bandwidth, find access to the Cloud and roll out Microsoft 365 as a fundamental tool for us on just an amazingly rapid basis. That was along with the supports and other aspects to make that real.
It basically shows that with some focus and capacity, we can do things in a very, very different way. That's kind of the critical thing that's allowed colleague departments to do things like deliver Service Canada benefits remotely and a variety of other pieces. We're now in a position where...and this matters in terms of diversity and inclusion. It matters fundamentally in terms of the access to technical talent. It matters fundamentally in terms of our ability to understand the needs of Canadians, and not just driven from a national capital region office tower. We're now in a much, much better place. I don't want to take advantage of the tragedy of Phoenix, and I certainly don't want to take advantage of the ongoing tragedy of the pandemic, but frankly, we have shown a great deal more flexibility and focus than I would have thought possible.
I think as we begin to absorb some of these lessons, we will realize that our ability to serve Canadians where they are, our ability to work with Canadians where they are, and our ability to employ Canadians where they live will just be enormously important. I think it's quite hopeful going forward. I don't think this will be an easy journey. I think we do need to understand and be thoughtful. Frankly, though, I think there are some really profound opportunities. I look forward to much, much stronger representation and a public service that ultimately is more representative of the diversity of Canadians, geographically and in almost every other respect.
Frankly, one of the challenges we had—